Customer Help

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Annahitah FAQs

ORDERING & FUNCTIONALITY

How do Annahitah period pants work?

Our period pants offer the comfort and style of your favourite underwear, but with the added benefit of being leakproof. This means you can ditch the pads, tampons, or menstrual cups and simply wear them during your period. They allow you to flow freely without worrying about leaks staining your clothes. Just slip them on and enjoy the confidence of knowing you're protected all day long, in a way that feels feminine and empowering. And they aren’t just for periods either. Our leakproof underwear supports women in all stages of their flow, whether it is post-partum or bladder leaks. That’s why we don’t actually call them period pants - we call them “Pro Flo Pants” because we support your flow!

Are they leakproof?

Yes, they are completely leakproof when used correctly. Our 4 layered technology includes an outside moisture-wicking layer with inner layers of absorbent, breathable mid-layers to keep you fresh and dry all day long.

How do I know what size to order?

Each style has a Size guide so please adhere to that.

Please note that our sizes are more on the generous side than tight-fitting! Always opt for your smaller size if you're in the middle! We cater for sizes from XXXS which is a young average size teenager all the way to XXL. As a general rule, XXS is UK 4-6, XS is UK 6-8, S is UK 8-10, M is UK 10-12, L is UK 12-14, XL is UK 14-16 and XXL is UK 16-18.
If your order arrives and is the wrong size, you can send it to us for an exchange. (Please see Refunds & Exchanges FAQs.)

How do I wash and care for my pants?

After use, rinse them in cold water to remove excess blood, then wash them on a gentle 30% cycle. Avoid using fabric softeners or bleach, as these can affect absorbency. Hang dry for the best longevity results or tumble dry on low heat.

How long do Annahitah period pants last?

The life span of our pants is 18 months - 3 years, depending on your loving care towards them! We see a direct correlation with longevity and love! If you avoid hot temperatures and air dry, they will last much longer.

How many pairs of period pants do I need?

The number of pairs needed depends on individual flow and washing frequency. As a general guideline, having 3-5 pairs can usually cover an entire cycle, allowing time for washing and drying between uses. Our best advice is to buy at least one of our 3, 4 or 5 Bundle Buy Collections.

Are your Pro Flo pants suitable for heavy flows and the first day of your period?

Absolutely! Functionality is OUR thing! This is one of the things that sets Annahitah apart - our super heavy flow has been meticulously tested over time to ensure they DO NOT leak, even on your heaviest days. Our period pants come in various absorbency levels: Super Heavy, Heavy, Medium and Light. including options for heavy flows. Our Super Heavy styles maintain comfort and style with the capability of holding 6-8 tampons worth of blood. On a super heavy day, you can wear them all day without leakages and switch to a second Super Heavy style for overnight protection.

Are they bulky or thick to wear?

Not at all - Annahitah pants are designed to be thin and lightweight for comfort. They are made from breathable materials that move with your body, providing a comfortable and discreet fit. Style and femininity is our signature!

Are period pants suitable for exercising?

Yes - they are perfect for supporting you through all types of exercise. Our light flow styles will even cater for excessive sweat in embarrassing areas, when you aren’t on your period. Our favourite g strings that are invisible under tight gym clothes are Nirvana and Venus!

Can I use period pants for incontinence?

Yes, we cater for all leaks, including weak bladder and incontinence! So many women suffer from this issue and we know all too well how pelvic floor muscles weaken over time, especially post partum. Annahitah offers many options suitable for managing all kinds of urinary incontinence, from dribbles to heavier leaks. We proudly provide reliable protection and discretion for individuals experiencing bladder leaks.

I have very clotty periods. How does this work?

Clots during heavy periods are super common and we simply advise that you wipe the excess clotting away with a tissue and flush away.

I have Endometriosis and very heavy periods that often leak. Will these be enough?

Our super heavy styles like Shanti and Odessa were designed with Endo Warriors in the back of our minds! We’ve got you covered! Our styles can hold up to 8 tampons worth of blood with no leaks. Some women have tested these gradually with Pro Flo pants plus a tampon on the heaviest day and the vast majority realised they didn’t need the tampon!

Can I wear Annahitah period pants after I have my baby?

Absolutely! We support women in every flow state, especially post partum. Ditch those horrendous fat pads and concentrate on snuggling and sniffing your gorgeous newborn without having to worry about leaking or changing or waddling! We can guarantee you will feel more attractive in our pants and we highly recommend Odessa and Shanti for the weeks after giving birth. You can also rest safe in the knowledge that your womanly soft tissues in “healing mode” are not being exposed to any harsh toxic chemicals often present in sanitary plastics.

Can I wear period pants overnight?

Yes, our Super Heavy styles offer overnight protection, specifically designed for extended wear. Our Super Heavy favourite styles are Shanti, Odessa, Valentina and Athena and they provide additional absorbency and coverage to prevent leaks while sleeping.

Do they smell during use?

This is a frequently asked question! Our clever 4 layered technology is designed to keep you fresh, however, we also offer extra odour control with antimicrobial options (see below)

Do I pick antimicrobial or natural?

We are passionate about offering our customers the choice of both. Annahitah is one of the few period pant brands to currently offer customers the choice. Some of our styles are antimicrobial with an added safe, fully tested and certified antimicrobial agent to neutralise odour and provide extra freshness. It is important to know that this DOES NOT contain any silver (please see more info in Sustainability FAQs). However, we also offer styles with NO antimicrobial for those that want to be “au natrel” as nature intended. Please note that even the non antimicrobial options still offer optimum freshness and an element of odour control due to the nature of the moisture-wicking absorbency layers.

What is the Eco-bag they arrive in?

All of our pants lovingly arrive in our washable Eco-bag made from organic cotton. This drawstring bag is your on-the-go solution for heavy days when you can simply carry a replacement pair in your handbag. If you are feeling conscious due to an extra heavy day, you can swap into your spare pair and place the used pair into the Eco-bag. Tighten the bag and get back to your busy day, knowing that you’re super fresh and don’t need to worry about any leaks. When you get home, simply wash and reuse!

Wow! What was that smell when my pants arrived!?

You noticed! (Well, we don’t know how you couldn’t, it is THAT magical!) This is our unique brand signature scent that was specifically curated to evoke a sensory explosion of divine feminine energy. If you love this scent and it awakens your spirit, you can rest safe in the knowledge that one day soon, this fragrance will be available for purchase!

Do you offer swimwear?

Watch this space!

SHIPPING

Where do you ship to?

Worldwide! We believe every woman in every corner of the globe should have access to Annahitah.

What are the shipping costs?

All orders over £50 in the UK are free of charge.

See other charges, including Next Day Delivery and International below.

FREE UK / Islands Standard Delivery on orders over £50

Please allow 3 – 5 working days for standard delivery

UK / Islands Delivery £3.00 on orders under £50

Please allow 3 – 5 working days for standard delivery

Next Day Delivery Guarantee: £7.95

Orders will be sent using Royal Mail 24 (next-day delivery service guaranteed service)
Order before 2 pm for delivery the following day (not weekends)

International Shipping

Tracked Worldwide Shipping Orders under £50 - £14.00 GBP
Orders over £50 - £10.00 GBP

Tracked Worldwide Shipping

We sadly cannot offer guarantees or refunds on postage fees or charges. If the postage carrier has a delivery issue, Annahitah cannot be held responsible for the delay.


If you return any pants, you are responsible for the postage cost. Please keep hold of the postage receipt as Annahitah is not liable for lost packages that do not make it back to us.

RETURNS & EXCHANGES

If you return any pants, you are responsible for the postage cost. Please keep hold of the postage receipt as Annahitah is not liable for lost packages that do not make it back to us.


See our Return and Exchange policy below:
At Annahitah, we stand by our products 100%. That’s why we offer a hassle-free 30 days RETURNS & REFUNDS policy.


If returned unworn and in the same perfect condition, you can receive a full refund or exchange.


Please note that this policy is valid for 30 days from the date of purchase. After this period, unfortunately, we won’t be able to process any refunds or exchanges. Your satisfaction is our priority! 💖

What if I order the wrong size?

Simply complete the Returns & Exchange form noting the size you wish to Exchange for. Return your incorrect size and we will send the replacement to you.

My Annahitah pants have laddered or come apart?

Your customer satisfaction is our passion. Simply send us a picture of the issue to hello@annahitah.com and we can review and send a replacement pair. Please note we do not send replacements for general wear and tear. Please adhere to the best use for longevity which is to wash on a low heat and air dry.

SUSTAINABILITY

Do Annahitah period pants contain silver?

No! We are proudly silver free and do not contain any silver in our pants. At Annahitah, we care passionately and deeply about the safety of both the planet and gynaecological health of women and we are passionate about being silver free. It has been reported that are potentially harmful effects of nano-particles of silver on aquatic life and also the human body. A 2023 Which study revealed that some well-known period pant brands contained concerning levels of silver. See independent study below:


https://www.which.co.uk/news/article/are-your-period-pants-safe-a65153r2NQj3

What is the Eco-bag they arrive in?

All of our pants lovingly arrive in our washable Eco-bag made from organic cotton. This drawstring bag is your on-the-go solution for heavy days when you can simply carry a replacement pair in your handbag. If you are feeling conscious due to an extra heavy day, you can swap into your spare pair and place the used pair into the Eco-bag. Tighten the bag and get back to your busy day, knowing that you’re super fresh and don’t need to worry about any leaks. When you get home, simply wash and reuse!

Can I recycle these after years of use?

We are staunch supporters of recycling and encourage you to take your pants to your local clothes recycling centre.

Are Annahitah pants ethically sourced?

At Annahitah, our commitment to ethical practices runs deep. We meticulously select suppliers who are certified by GOTS and OEKO-TEX, ensuring our materials meet the highest standards of organic production and environmental responsibility. By choosing the best, most natural materials, we not only prioritise your comfort but also minimise our ecological footprint.


Our dedication doesn’t stop there. We believe in fair trade, supporting artisans and workers along every step of our production process. From sourcing to stitching, we ensure fair wages and safe working conditions. By choosing Annahitah, you’re not just investing in quality period products — you’re making a conscious choice to support a brand that significantly contributes to a healthier planet and a fairer world.

Are Annahitah Pro Flo pants environmentally friendly?

Yes, our Pro Flo pants are a sustainable alternative to disposable menstrual products like pads and tampons. By choosing reusable period pants, you can significantly reduce waste and minimise your environmental impact.

What materials are they made from?

All of our materials are from ethically sourced suppliers and have been both GOTS and OETKO-TEX certified, meaning they meet the highest safety standards within the fabric industry. Our fabrics are the most natural available whilst maintaining luxurious comfort and range from organic cotton to bamboo to recycled nylon and elastane.

Do you give any pants to charity?

Yes, we are big on giving back to those who need it. Every month, Annahitah donates a selection of pants to disadvantaged women all over the world. If you know a worthy cause or would like more information on our charitable partners, please email hello@annahitah.com

Get in touch

Have questions about your order, or a general enquiry?